Disclaimer for www.DUCQ.com

Entrepreneur name: DUCQ B.V.
Acting under the name: DUCQ

Business address:
Dorsvlegenweide 5
3437 XL Nieuwegein
The Netherlands

Phone number: +31851304523
Email address: info@ducq.com

Chamber of Commerce number: 71871845
VAT number: NL858882206B01

DUCQ (Chamber of Commerce: 71871845), hereinafter referred to as DUCQ, hereby grants you access to www.ducq.com ("the Website") and invites you to buy what is offered.

DUCQ thereby reserves the right to modify the content or remove parts at any time without having to inform you of this.

Limited liability

DUCQ makes every effort to update and / or supplement the content of the Website as often as possible. Despite this care and attention it is possible that content is incomplete and / or incorrect.

The materials offered on the Website are offered without any form of guarantee or claim to correctness. These materials may change at any time without prior notice from DUCQ.

Specifically for prices and other information about products on the Website, there is a reservation of obvious programming and typing errors. You cannot claim an agreement with DUCQ based on such errors.

Copyrights

All intellectual property rights concerning these materials belong to DUCQ.

Copying, distributing and any other use of these materials is not permitted without written permission from DUCQ, except and only to the extent provided otherwise in regulations of mandatory law (such as the right to quote), unless specified otherwise for specific materials.

Privacy statement

You can visit this website without telling us who you are or providing any information about yourself. However, there are situations where we need information from you to, for example, correspond with you or carry out a delivery. We strive to let you know at all times before we collect personal information via the internet. This website keeps track of the number of visitors, the websites they came from and the provider through which they have access to the internet. The results are only used in aggregated form and cannot be traced back to individuals.

Collected (personal) data is not sold or made available to third parties. This is subject to special circumstances, for example if required by law. You can also request to have your data removed from our files at any time.

Dispute settlement procedure

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

Customer service

Personal advice

Our copper pots and pans are not standard pots and pans so perhaps you’d like some personal advice. Our team is happy to help you make the right choice. Not only do we know our product best, but we are cooking enthusiasts just like you.

Lifetime warranty

We deliver pots and pans of the highest quality. DUCQ guarantees that all products are free from material and manufacturing defects. Should you, however, experience problems with a DUCQ pot or pan please let us know and we’ll solve them for you.

Attention to customers

Of course, high-quality products come with high level service. On this website you’ll find answers to the most frequently asked questions about DUCQ pans, but should you want to speak to us personally don’t hesitate to call us.

Should you change your mind

It’s possible to change your mind after your purchase. Maybe you should’ve gone for the larger set or maybe the smaller one after all? We accept returns, provided you initiate the right of withdrawel within 14 days after receiving your order.
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