Do you have a question?

Do not hesitate and contact us. We are happy to assist you.

You can reach us in the following ways:

  • E-mail:
  • Phone: +31 85 130 45 23 (Mon-Fri 9:00 AM to 5:30 PM CEST)
  • Use the chat function on the website (Mon-Fri 9:00 AM to 5:30 PM CEST)

Kind regards,


Send us an e-mail

Pick up address: Zeelandhaven 6, 3433 PL Nieuwegein, The Netherlands

Mailing address: Dorsvlegenweide 5, 3437 XL Nieuwegein, The Netherlands

Chamber of Commerce: 71871845

VAT number: NL858882206B01

Bank: Van Lanschot, NL40FVLB0226009491


The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

Customer service

Personal advice

Our copper pots and pans are not standard pots and pans so perhaps you’d like some personal advice. Our team is happy to help you make the right choice. Not only do we know our product best, but we are cooking enthusiasts just like you.

Lifetime warranty

We deliver pots and pans of the highest quality. DUCQ guarantees that all products are free from material and manufacturing defects. Should you, however, experience problems with a DUCQ pot or pan please let us know and we’ll solve them for you.

Attention to customers

Of course, high-quality products come with high level service. On this website you’ll find answers to the most frequently asked questions about DUCQ pans, but should you want to speak to us personally don’t hesitate to call us.

Should you change your mind

It’s possible to change your mind after your purchase. Maybe you should’ve gone for the larger set or maybe the smaller one after all? We accept returns, provided you initiate the right of withdrawel within 14 days after receiving your order.