Privacy Statement

Privacy-sensitive data or personal data is processed through our web store. considers careful handling of personal data of great importance. Personal data is therefore carefully processed and protected by us.

In our processing we adhere to the requirements of the privacy legislation. That means among other things that:

  • we clearly state with what purposes we process personal data. We do this through this privacy statement;
  • we limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first ask you for explicit consent to process your personal data in cases where your consent is required;
  • we take appropriate security measures to protect your personal data and also require that of parties that process personal data on our behalf;
  • we respect your right to provide, correct or delete your personal data on your request. is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

This privacy statement was last modified on 05-07-2019 .

Use of personal data
When using our web store we obtain certain data from you. That may be personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or for which it is clear that it is provided to us for processing.

We use the following data for the purposes stated in this privacy statement:

  • Name and address data
  • Phone number
  • Billing Address
  • Email address
  • Payment Details
  • Gender
  • IP address

For certain parts of our web store you must first register. After registration, we store the personal details you provide via the username you have chosen. We save this data so that you do not have to enter it every time and so that we can contact you in the context of the implementation of the agreement. We will not provide the data linked to your username to third parties, unless this is necessary in the context of the implementation of the agreement that you conclude with us or if this is required by law. In the event of a suspicion of fraud or misuse of our web store, we may hand over personal data to the competent authorities.

Processing order
When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

In addition to the information on our website, we can also inform you about our new products and services:

  • by email
  • via social media

Contact form and newsletter
We offer the possibility to ask questions via our web store through a contact form, whereby you are asked to fill in various details to handle your question. You choose yourself which data you provide. The data that you send to us will be kept for as long as the nature of the form or the content of your e-mail requires it to be fully answered and processed.

We offer a newsletter with which we want to inform interested parties about our products and / or services. & nbsp; If you register for our newsletter, we use the & nbsp; required or separately provided by you & nbsp; . 6 paragraph 1 S. 1 lit. a & nbsp; AVG regularly send our e-mail newsletter on & nbsp; based on your consent. & nbsp; You can unsubscribe from the & nbsp; newsletter at any time by sending a message to the & nbsp; contact option described below or & nbsp; newsletter is included & nbsp; After deregistration, we delete your email address, & nbsp; unless you have explicitly & nbsp; agreed to continue using your & nbsp; data or we reserve the right to & nbsp; continue to use data, what & nbsp; is legally permitted and about which we & nbsp; .

We do not publish your customer data.

Our web store can display advertisements.

Distribution to third parties
We may pass your details on to our partners. These partners are involved in the implementation of the agreement.

Social media buttons are included in our web store. This allows the administrators of these services to collect your personal data.

Payment methods: AfterPay
In our web store we offer the possibility to pay afterwards. For this we use the services of AfterPay. AfterPay reserves the right to conduct a creditworthiness assessment or to have it carried out. More information can be found in the privacy statement from AfterPay (part of Arvato Finance B.V.).


Google Analytics
We use Google Analytics to track how visitors use our web store. We have entered into a data processing agreement with Google to make agreements about how to use our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we have the IP addresses anonymized.

We take security measures to limit misuse and unauthorized access to personal data.

Retention Periods
The personal data described above is retained for as long as necessary to process your orders, including warranty. We then save data for a maximum of one year for the statistical purposes described. The data is then deleted unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Third-party websites
This privacy statement does not apply to third-party websites that are linked to our web store through links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.

Access and change of your data
For questions about our privacy policy or questions about access to and changes to (or deletion of) your personal data, you can contact us at any time through the following information.

You can also send us a request to view, change or delete this information. You can also submit a request to request a data export for data that we use with your permission, or state with reasons that you want us to limit the processing of personal data.

To prevent abuse, we may ask you to identify you adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the information is incorrect, you can request us to change the data or have it deleted.

Personal Data Authority

Of course we will gladly help you if you have complaints about the processing of your personal data. Under the privacy legislation you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details
Dorsvlegenweide 5
3437 XL Nieuwegein
The Netherlands

Customer service

Personal advice

Our copper pots and pans are not standard pots and pans so perhaps you’d like some personal advice. Our team is happy to help you make the right choice. Not only do we know our product best, but we are cooking enthusiasts just like you.

Lifetime warranty

We deliver pots and pans of the highest quality. DUCQ guarantees that all products are free from material and manufacturing defects. Should you, however, experience problems with a DUCQ pot or pan please let us know and we’ll solve them for you.

Attention to customers

Of course, high-quality products come with high level service. On this website you’ll find answers to the most frequently asked questions about DUCQ pans, but should you want to speak to us personally don’t hesitate to call us.

Should you change your mind

It’s possible to change your mind after your purchase. Maybe you should’ve gone for the larger set or maybe the smaller one after all? We accept returns, provided you initiate the right of withdrawel within 14 days after receiving your order.