Privacy Statement

Privacy-sensitive data or personal data is processed through our web store. DUCQ.com considers careful handling of personal data of great importance. Personal data is therefore carefully processed and protected by us.In our processing we adhere to the requirements of the privacy legislation. That means among other things that:

• we clearly state with what purposes we process personal data. We do this through this privacy statement;
• we limit ourcollection of personal data to only the personal data required for legitimate purposes;
• we first ask youfor explicit consent to process your personal data in cases where your consent is required;
• we take appropriate security measures to protect your personal data and also require that of parties that process personal data on our behalf;
• we respect your right to provide, correct or delete your personal data on your request.

DUCQ.com is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

This privacy statement was last modified on 08-06-2026

Use of personal data

When using our web store we obtain certain data from you. That may be personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or for which it is clear that it is provided to us for processing.We use the following data for the purposes stated in this privacy statement:

• Name and address data
• Phone number
• Billing Address
• Email address
• Payment Details
• Gender
• IP address

Register

For certain parts of our web store you must first register. After registration, we store the personal details you provide via the username you have chosen. We save this data so that you do not have to enter it every time and so that we can contact you in the context of the implementation of the agreement. We will not provide the data linked to your username to third parties, unless this is necessary in the context of the implementation of the agreement that you conclude with us or if this is required by law. In the event of a suspicion of fraud or misuse of our web store, we may hand over personal data to the competent authorities.

Processing order

When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal data to third parties. You can read more about this later in this privacy statement.

Advertising

In addition to the information on our website, we can also inform you about our new products and services:

• Email
• Social media

Contact form and newsletter

We offer visitors to our online store the opportunity to submit questions via a contact form. To process your inquiry, you may be asked to provide certain information. You decide which information you provide to us. The data you send us will be retained for as long as necessary, based on the nature of the form or the content of your email, to fully respond to and process your request. We offer a newsletter through which we inform interested parties about our products and/or services. If you subscribe to our newsletter, we use the data required for this purpose, or data separately provided by you, to regularly send you our email newsletter based on your consent in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR). You may unsubscribe from the newsletter at any time by sending a message using the contact details provided below or by clicking the unsubscribe link included in each newsletter. After you unsubscribe, we will delete your email address unless you have expressly consented to the further use of your data, or unless we are legally permitted to continue using your data, in which case we will inform you accordingly in this privacy statement.

Publication

We do not publish your customer data.

Advertisements

Our web store can display advertisements.

Distribution to third parties

We may pass your details on to our partners. These partners are involved in the implementation of the agreement.Social media buttons are included in our web store. This allows the administrators of these services to collect your personal data.

Payment methods: Klarna

In our web store we offer the possibility to pay afterwards. For this we use the services of Klarna. Klarna reserves the right to conduct a creditworthiness assessment or to have it carried out. More information can be found in the privacy statement from Klarna.

Cookies

Google Analytics

We use Google Analytics to track how visitors use our web store. We have entered into a data processing agreement with Google to make agreements about how to use our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we have the IP addresses anonymized.

Security

We take security measures to limit misuse and unauthorized access to personal data.

Retention Periods

The personal data described above is retained for as long as necessary to process your orders, including warranty. We then save data for a maximum of one year for the statistical purposes described. The data is then deleted unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Third-party websites

This privacy statement does not apply to third-party websites that are linked to our web store through links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We recommend that you read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you regularly consult this privacy statement so that you are aware of these changes.

Access and change of your data

For questions about our privacy policy or questions about access to and changes to (or deletion of) your personal data, you can contact us at any time through the following information.

You can also send us a request to view, change or delete this information. You can also submit a request to request a data export for data that we use with your permission, or state with reasons that you want us to limit the processing of personal data.

To prevent abuse, we may ask you to identify you adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the information is incorrect, you can request us to change the data or have it deleted.

Personal Data Authority

Of course we will gladly help you if you have complaints about the processing of your personal data. Under the privacy legislation you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority for this.

Contact details

DUCQ BV
Stadhoudersmolenweg 136
7317 AW Apeldoorn
The Netherlands
info@ducq.com