Right of withdrawal information
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, takes possession of the last product.
To exercise your right of withdrawal, you must inform us (DUCQ BV, Stadhoudersmolenweg 136, 7317 AW Apeldoorn, Netherlands, info@ducq.com, telephone: +31 85 130 45 23) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw.
For this reimbursement, we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us or to DUCQ BV – Active Ants E-commerce Fulfilment (Borchwerf 5, 4704 RG Roosendaal, Netherlands) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract.
The deadline is met if you send back the goods before the period of fourteen days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
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Model withdrawel form
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Download the model withdrawal form as PDF.
Special Provisions
If you have financed this contract with a loan and later withdraw from it, you are no longer bound by the loan agreement as well, provided both contracts form an economic unit. This is in particular the case if we are also your lender or if your lender uses our cooperation for the financing.
If the loan has already been paid to us at the time the withdrawal becomes effective, your lender shall, with respect to you, assume our rights and obligations arising from the legal consequences of the withdrawal or return of the financed contract.
This does not apply if this contract relates to the purchase of financial instruments (such as securities, foreign exchange or derivatives).
If you wish to avoid contractual obligations as far as possible, please exercise your right of withdrawal and also withdraw from the loan agreement, insofar as you also have a right of withdrawal for it.